Refund & Return Policy
Last updated: October 2026
We want you to be happy with what arrives. Because we sell food, our policy balances that against hygiene and safety.
What we replace or refund
- The item arrived damaged or leaking.
- You received the wrong item or the wrong size.
- An item was missing from your parcel.
- The product was past its best-before date on arrival.
How to report it
Please contact us within 48 hours of delivery on WhatsApp +91 86706 84456 or by email at thehoneybaul2025@gmail.com, with your order number and photographs of the item and the packaging.
Please film your unboxing where you can. For a damaged or missing item, an unboxing video is the quickest way for us — and for the courier — to settle a claim in your favour.
What we cannot take back
- Opened or part-used food products, unless the product itself is faulty. This is a food-safety requirement, not a preference.
- Natural variation in colour, texture, aroma, granulation or crystallisation between batches.
- Orders reported after the 48-hour window, as we can no longer tell whether the issue arose in transit.
- Refusal of a Cash on Delivery parcel without a reason.
Resolution
Once we have reviewed your report we will offer a replacement or a refund. Refunds are issued to the original payment method within 5–7 working days of approval. For Cash on Delivery orders we refund by UPI or bank transfer to an account in your name.
Cancellations
You can cancel any time before dispatch for a full refund — message us on WhatsApp +91 86706 84456 as soon as you can. Once a parcel has been handed to the courier it can no longer be cancelled.